General terms and conditions

Terms & Conditions

By booking through the Skylineprio website, all clients automatically agree with the Terms and Conditions set by Skylineprio.

1. Passenger responsibilities

Skylineprio cannot be used to obtain an exemption from mandatory official measures in the passenger handling process such as passenger screening, passport control or clearing customs. The immigration and customs area are independent and external from the Government, they have their own rules which must be respected and complied with. During the walking through these areas the passenger must be responsible for the carrying and transfer of their documents and personal belongings, though passengers will be escorted. Please note that Immigration, Airline and Meet and Greet Company are 3 different entities, therefore any delay, changes of border rules, cancellation or airline or/and Immigration refusal for passengers to enter the country and/or to board the flight. Meet and Greet Terms and Conditions will be applied accordingly and Skylineprio team will not be held liable for the decision of airline and immigration. Skylineprio customers are responsible for all VAT taxes that apply. A service request becomes an order only when Skylineprio responds with a confirmation. Skylineprio is not liable for missing bags; it is the passenger’s responsibility to confirm their luggage at the belt with the porter. Upon purchasing the service from Skylineprio, you agree not to disparage or denigrate Skylineprio orally or in writing, and that neither you nor anyone acting on your behalf will publish, post, or otherwise release any material in written or electronic format, make speeches, gain interviews, or make public statements that mention the company, its operations, clients, employees, products, or services without the prior written consent of the company. Skylineprio do not include medical assistance, assistance with meals/drinks or aid within a restroom.

2. Cancelations, Changes & Refund

Customer/Agency is responsible for informing Skylineprio of voluntary changes to the original itinerary. Any cancellation between 72-48hrs prior to the service is subject to 50% refund of the total booking price. Any cancellation with less than 48hrs notice is not refundable. Any modifications must be done at least 24 hours in advance of the scheduled service and may be subject to additional fees up to 100% of the value of the booking. In such circumstances, any service fees already paid to Skylineprio will be non-refundable. A transaction processing fee of 5% will be deducted from all refunds. Customer/Agency agrees to provide all the necessary information for Skylineprio to coordinate and deliver the service. Incomplete service due to inaccurate or missing information will not be eligible for refunds. Skylineprio will charge for additional customers in the party beyond those that have been confirmed in advance. Skylineprio reserves the right to charge the original form of payment for any additional customers. All complaints must be received within 72 hours after the service is rendered in order to be eligible for a refund, if applicable.

Refund Eligibility
Refunds, where applicable, will be processed based on the cancellation policy associated with the service booked. Not all services are eligible for a full or partial refund. Skylineprio does not issue refunds for no-shows or late arrivals.

Processing of Refunds
Approved refunds will be processed using the original method of payment within [insert timeframe, e.g., 7–14 business days] from the date of confirmation. Processing times may vary depending on the client’s bank or payment provider.

Skylineprio-Initiated Cancellations
In the rare event that Skylineprio must cancel a booking due to unforeseen circumstances (e.g., provider unavailability, force majeure), clients will be offered the option of a full refund or an alternative booking of equal value, subject to availability.

Non-Refundable Services
Certain services, especially those offered by third-party providers, may be non-refundable once booked. This will be clearly stated prior to purchase and in the booking confirmation.

3. Special Needs

Customers with disability-related needs should contact Skylineprio at airport@skyprio.com to make their reservations and to discuss their disability-related needs.

4. 4. Booking & Payment Terms

Booking Confirmation
All bookings made through the Skylineprio website are subject to availability and are not confirmed until a booking confirmation is issued via email. Skylineprio reserves the right to refuse or cancel any booking at its sole discretion.

Payment Requirements
Full payment is required at the time of booking unless otherwise stated. Accepted methods of payment include major credit/debit cards and any other options listed at checkout.

Pricing and Currency
All prices displayed on the Skylineprio website are listed in [insert currency, e.g., USD or EUR] and include applicable taxes, unless otherwise stated. Skylineprio reserves the right to update pricing at any time without prior notice. Any such changes will not affect confirmed bookings.

Accuracy of Information
It is the client’s responsibility to ensure that all booking information (e.g., names, dates, destinations) is accurate before confirming a reservation. Skylineprio will not be held responsible for issues arising from incorrect or incomplete information provided by the client.

Third-Party Charges
In cases where Skylineprio facilitates bookings with third-party providers (e.g., airlines, hotels, tour operators), clients may be subject to additional terms and fees imposed by those providers. Skylineprio is not responsible for such charges or terms.

Failed or Declined Transactions
If a payment transaction fails or is declined, the booking will not be processed. It is the client’s responsibility to ensure that sufficient funds are available and that their payment information is accurate.